Returns & Refund Policy

We want you to love your ZOLVI purchase. If something isn’t right, please get in touch and we’ll do our best to help.

This policy applies to purchases made directly from ZOLVI, including our physical products and digital products.

Nothing in this policy limits or excludes your rights under the Australian Consumer Law.

Digital Products

Due to the nature of digital products, including PDF sewing patterns and other downloadable files, we do not offer refunds, returns or exchanges for change of mind once the digital product has been downloaded or accessed.

Please review the product description and included files carefully before purchasing.

If you:

• have trouble accessing or downloading your files;

• receive an incorrect or incomplete file;

• believe there is a fault or significant error with your digital product; or

• accidentally purchase the same digital product more than once,

please contact us so we can assist you.

Where a digital product does not meet a consumer guarantee under the Australian Consumer Law, you may be entitled to a remedy. Your rights under Australian Consumer Law are not affected by our change-of-mind policy.

Physical Products — Change of Mind

We accept change-of-mind returns for eligible physical products within 14 days of delivery.

To be eligible for a change-of-mind return, your item must be:

• unworn and unused;

• unwashed;

• in its original condition;

• returned with any original tags and packaging; and

• accompanied by proof of purchase.

Please contact us before sending your return so we can provide you with return instructions.

For change-of-mind returns, the customer is responsible for the cost of return postage. Original shipping charges are not refundable unless required by law.

We recommend using a tracked postage service when returning an item, as we cannot be responsible for change-of-mind returns that are lost in transit.

Faulty, Damaged or Incorrect Products

Please inspect your order when it arrives. If you believe your product is faulty, damaged, not as described or you have received the wrong item, please contact us as soon as reasonably possible.

Where helpful, please provide your order number and photographs showing the issue so we can assess it quickly.

Our products come with guarantees that cannot be excluded under the Australian Consumer Law.

Depending on the nature of the problem and your rights under the Australian Consumer Law, you may be entitled to a repair, replacement, refund or other remedy.

Where a product has a major failure, you may be entitled to choose a refund or replacement. For problems that are not major, we may be entitled to provide a repair or other appropriate remedy within a reasonable time.

Where a product is confirmed to be faulty or otherwise fails to meet a consumer guarantee, ZOLVI will cover reasonable return costs where required under Australian Consumer Law.

Refunds

Once an eligible change-of-mind return has been received and inspected, we will notify you of the outcome.

If approved, your refund will be issued to your original payment method. Processing times may vary depending on your bank or payment provider.

Refunds and other remedies provided under Australian Consumer Law will be handled in accordance with your applicable legal rights.

Order Cancellations

If you would like to cancel an order for a physical product, please contact us as soon as possible.

If your order has not yet been processed or shipped, we may be able to cancel it and issue a refund.

If your order has already been shipped, it will need to be returned in accordance with this policy.

Digital orders generally cannot be cancelled for change of mind once the digital files have been supplied, accessed or downloaded.

Australian Consumer Law

Our goods and services come with guarantees that cannot be excluded under the Australian Consumer Law.

Nothing in this Returns & Refund Policy is intended to exclude, restrict or modify any consumer guarantee, right or remedy that cannot legally be excluded, restricted or modified.

For more information about your consumer rights, visit the Australian Competition and Consumer Commission (ACCC) website.

Contact Us

For questions about a return, refund, exchange or digital download, please contact ZOLVI using the contact details provided on our website.

When contacting us about an order, please include your name and order number so we can assist you as quickly as possible.

ZOLVI
Australia

Last updated: August 2026